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FREQUENTLY ASKED QUESTIONS
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Do you sell wholesale?
What credit cards do you accept?
What is your return policy?
How much does shipping cost?
How do your electric tart burners heat the wax?
I don't have a credit card. How can I order from you?
Do you ship outside the Continental US
Where can I get replacement bulbs for the electric burners?
Is your site secure?
When will my order ship?
Can I use oil or potpourri in the burners?
How do your candle warmers and electric tart burners work?
How do I know if an item is available?
Q: Do you sell wholesale?
Do you sell your products at wholesale?
A:
No we do not sell wholesale at this time
Q: What credit cards do you accept?
What credit cards do you accept?
A:
VISA, Mastercard, American Express and Discover. We also accept PayPal.
Q: What is your return policy?
What is your return policy?
A:
If an item is defective or broken or we shipped you an incorrect item, we will replace it or offer you a credit. If we need the item back, we will pay for the return shipping. PLEASE DO NOT RETURN ANY DEFECTIVE ITEM AT YOUR OWN EXPENSE WITHOUT OBTAINING AN RA NUMBER FROM US FIRST. WE DO NOT REFUND RETURN SHIPPING UNLESS AUTHORIZED IN ADVANCE.
Q: How much does shipping cost?
How much does shipping cost?
A:
All orders ship for a flat rate of $5.95. Buy as much as you like for this low shipping price.
Q: How do your electric tart burners heat the wax?
How do your electric tart burners heat the wax?
A:
Most of our burners work using a 25 watt light bulb, which heats the ceramic and melts the wax very slowly, maximizing the fragrance time. Most electric burners are 2-piece items, so the top can be removed for cleaning. Certain groups of burners use 40 watt bulbs or a heating plate. This is noted in the descriptions of each group and item.
Q: I don't have a credit card. How can I order from you?
I don't have a credit card. How can I order from you?
A:
If you have a VISA or Mastercard debit card, we accept those. We also accept PayPal.
Q: Do you ship outside the Continental US
Do you ship outside the Continental US
A:
Sorry at this time we only ship in the Continental US
Q: Where can I get replacement bulbs for the electric burners?
Where can I get replacement bulbs for the electric burners?
A:
Most of our electric burners take 25 watt "candelabra base" light bulbs. You can use any 25 watt bulb with a candelabra base as long as it physically fits the burner. The bulb does not have to be the exact shape as the bulbs we supply with the burners. You can also use 40 watt bulbs, which will melt the wax much faster, but makes the ceramic get very hot. We sell replacement bulbs for $1.50. You can also typically purchase bulbs at any hardware store like Home Depot or mass merchant like Wal-Mart.
Q: Is your site secure?
Is your site secure?
A:
Yes our site is secure
Q: When will my order ship?
When will my order ship?
A:
Most orders received before 8:00 am Pacific Time, Monday through Sunday will be shipped the following Monday. Shipment will be confirmed to you by email.
Q: Can I use oil or potpourri in the burners?
Can I use oil or potpourri in the burners?
A:
Most of our customers use wax, but our burners can also be used for potpourri or oil. Follow the instructions with your oil or potpourri as to how to use these products in a diffuser.
Q: How do your candle warmers and electric tart burners work?
How do your candle warmers and electric tart burners work?
A:
In both cases the heat melts the wax, which releases the scent. Eventually the scent will dissipate, but the wax will remain.
Q: How do I know if an item is available?
How do I know if an item is available?
A:
All items listed on our website are available. Because we do not back order, there may occasionally be a delay in order to ship your order complete. If the delay is going to be significant, we will call or email you, asking if you would like to delete the item causing the delay, releasing the balance of the order for shipment. The site will also prevent you from ordering any item that is out of stock even if we have not had time to mark it "OUT OF STOCK". Of course, we do occasionally make mistakes in counting.
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